Shipping and Returns
Our products are made to order therefore our turnaround time between 3-4 weeks. If you have a special occasion you are ordering for please contact us in advance and we will do our best to accommodate this.
All products are bubble wrapped and sent in either a sealed box or a postal bag.
Smaller items are shipped via Royal Mail at Signed for 1st Class Large Letter at a fixed rate of £1.95
Large items are shipped via Royal Mail at Signed for 2nd Class Small Parcel at a fixed rate of £3.95.
We also ship internationally and our is fixed at £10 for Europe. If you are ordering outside of Europe please get in touch with us first to discuss shipping options. Please note that we are not responsible for covering any customer fees or import charges put on by your own country.
Returns and Exchanges
In the unfortunate event your item arrived broken or damaged, please contact us immediately with photographs of the item and we will endeavour to replace your item as quickly as possible.
If you are unhappy with an unpainted product (including our CE tested toys) We are happy to exchange for another product or issue a full refund on return of the item. Please contact us within 7 days of receipt of your item. Return postage is covered at the customers expense.
We do not accept returns or exchanges on hand painted items.