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Privacy Policy

ALONG CAME OLLIE PRIVACY POLICY

This Privacy Policy includes information about how your personal information is collected, used and shared when you visit or make a purchase from www.alongcameollie.co.uk (the ‘Site’). In line with the EU General Data Protection Regulation (GDPR), our privacy policy, and supporting documentation has been updated to ensure compliance with this new legislation as of 24th May 2018.


SECTION 1 – THE PERSONAL INFORMATION WE COLLECT

When you visit the Site we automatically collect information about your device, web browser, IP address, time zone and information about certain cookies that are installed on your device. This is referred to ‘Device Information’.

By purchasing something from the Site, we collect the information you give us including your name, address and email address. We also collect information relating to the transaction and includes data such as your contact details, card or PayPal details. This information will only be collected and processed for the purpose of us supplying the purchases goods and services and keeping proper records of those transactions. Financial transactions may be handled by our payment service providers, Stripe and PayPal. We share transaction data with these providers only to the extent necessary for the purposes of processing your payments, refunds and dealing with complaints and queries relating to such payments and refunds. You can find information about the providers’ privacy policies here:

https://stripe.com/gb/privacy

https://www.paypal.com/en/webapps/mpp/ua/privacy-full


SECTION 2 - CONSENT

By consenting to this privacy policy, you are giving us permission to process your personal data specifically for the purposes identified. When you provide us with your personal information to complete a transaction, place an order, or return a purchase, you automatically consent to our collecting this information to be used for these reasons.

If you sign up to our newsletter, we will either ask you to consent to us collecting your personal information or give you an opportunity to decline. You can change your mind after you have opted in to marketing and ask us to withdraw the continued collection of your information by emailing us at ellie@alongcameollie.co.uk.

We will share customer photographs for marketing or promotional purposes on our website, emails, and/or social media channels. By tagging or mentioning us, we take this as consent for us to use and share the image on our own marketing platforms. We will request additional consent to use and share any photos where sensitive information (such as names or date of birth) or where another person is visible in the photograph. This will be done by a message, email or comment on the photograph. You may withdraw your consent by notifying us in writing to ellie@alongcameollie.co.uk.


SECTION 3 - DISCLOSURE

You can request full disclosure of the information that we hold for you at any time by writing to us at ellie@alongcameollie.co.uk. This information will be provided to you in writing to the address we have on record for you. We can also send this information to an alternative address if photographic proof of identification and/or residence is provided. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

You can also request a copy of this privacy policy in writing.

For more information about our privacy practises, questions or if you would like to make a complaint, please contact us at ellie@alongcameollie.co.uk or by writing to us at:

Along Came Ollie, 47 Hallington Close, Woking, Surrey, GU213BN


SECTION 4 – BIG CARTEL

Our Site is hosted by Big Cartel. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data and information collected by analytics tracking is stored through Big Cartel’s data storage, databases and application. The information is collected by analytics tracking through Big Cartel is only used to monitor and improve our website usability.

When you make a direct payment through Big Cartel, your credit card details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your transaction and is deleted once complete. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help make sure the secure handling of credit card information by our store and its service providers.

You can view Big Cartel’s privacy policy here:

https://help.bigcartel.com/privacy-policy


SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Some third-party providers (such as payment gateways and payment transaction processors) have their own policies. We recommend you read their privacy policies so you can understand how your personal information is handled by them. Please remember that other providers may be located in other jurisdictions, so your information may become subject to the laws in the jurisdiction of where that service provider is located. Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Site’s Terms of Service.

When you click on links on our Site, they may direct you away to external sites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take all necessary precautions and follow industry best practises to make sure your information is kept secure at all times and is not lost, misused, accessed, disclosed, altered or destroyed. All payments and practised follow generally accepted industry standards.

The information we collect is only viewed and accessible by authorised staff at Along Came Ollie. All information is stored digitally on password encrypted devices and is secured away in our locked premises. We obtain and keep proof of posting for all items sent. These are kept for 180 days in a locked safety deposit box in our locked premises.


SECTION 7 - COOKIES

A cookie is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing the website. We collect information about the pages you visit and how you interact while browsing the Site, as well as information about what websites or search engines/terms that referred you. For more information about cookies and how to disable them, visit http://allaboutcookies.org


SECTION 8 - AGE OF CONSENT

By using our Site, you represent you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes will take immediate effect once they are posted, and we will notify you here if it has been changed. If our store is acquired or merged with another company, your information may be transferred to the new owners so we can continue to sell products to you. Please check this privacy policy frequently for any changes.